On Thursday, March 14, mobile network customers observed hours of disruption in internet, data and voice services providers by telecommunication companies in the country.

The difficulty experienced by companies and members of the general public has been attributed to outages on multiple submarines optic fibre cables that come into Ghana.

In a press statement, the Ghana Chamber of Telecommunications, noted that some of the cables were down while others continued delivering limited capacity.

“This is impacting internet, data and Voice over IP (VolP) services of the members of the Chamber; the Mobile Network Operators and the Data Service Providers to varying degrees. As a result customers and subscribers are currently experiencing service challenges,” the statement noted.

The National Communications Authority (NCA) noted that the internet challenges go beyond Ghana’s border.

In a circular, the NCA indicated that the “disruptions affecting multiple undersea cables responsible for carrying international traffic have occurred in Senegal and Cote d’Ivoire and with some disruptions in Portugal.”

The Ghana Chamber of Telecommunications and NCA have both assured that further investigations are being carried out as well as work to resolve the problems to restore services to customers.

“The inconvenience to customers is deeply regretted” the statement drafted by the Telecommunications Chamber concluded.