The Ghana Shippers’ Authority (GSA) has advised the shipping community to avoid imposing charges on delays at the ports that are not the fault of shippers.

In a statement released on December 24, 2024, signed by Chief Executive Kwesi Baffour Sarpong, the GSA clarified that no shipper should be held liable for expenses related to delays beyond their control.

This follows reports of significant delays at the Tema Port, primarily due to issues with scanner malfunctions and system glitches.

While the GSA recognizes ongoing efforts to address the challenges, particularly with the scanner at MPS Terminal 3 and disruptions in the ICUMS system, it stressed that shippers should not bear the financial burden of delays resulting from these technical failures.

The GSA has encouraged any cargo holders, consignees, or service providers who have incurred charges due to these delays to report the incidents immediately.

"All cargo interest holders, consignees, and Service Providers should report to the GhanacShippers' Authority promptly where any such cost is imposed or paid, for the necessary investigation and a refund, where it is established that the delay was due to systemic failure," the statement said.

A process has been established to investigate and arrange for refunds if the delays are found to be caused by system-related issues.

The Authority reiterated its commitment to supporting stakeholders in ensuring fair practices and effective services within the commercial shipping sector.