The Electricity Company of Ghana (ECG) has denied claims that its personnel were responsible for a fire at a residence in the Two-Streams area of Koforidua following a disconnection operation.

In a statement issued by the company's General Manager of External Communications, Charles Nii Ayiku, ECG dismissed the allegations as unfounded and called on the public to disregard them.

The company clarified that the incident involved a customer with an unpaid bill of GH¢6,519.38, which had been overdue since September 2024. As part of the ongoing “Operation Keep the Lights On” campaign to collect outstanding payments, ECG staff visited the property on January 24, 2025, and discovered that the customer had illegally reconnected their power.

The team proceeded to disconnect the supply due to this violation.

ECG reported that the operation encountered resistance, with the customer allegedly threatening the staff with a machete. Police assistance was required to safely complete the disconnection, which was performed directly from the pole outside the property.

The company explained that the fire started later in the day, after ECG had completed the disconnection, and reaffirmed that disconnecting power from a pole does not cause fires. The statement emphasized that the allegations made by the customer were entirely false.

ECG reiterated its commitment to maintaining safety and professionalism in all its operations and assured the public that it would never take actions that could endanger lives or property.

The company also encouraged customers to settle their bills on time and avoid illegal reconnections to prevent similar incidents in the future.