Residents and business owners in Adidome, within the Central Tongu District of the Volta Region, have issued a 14-day ultimatum to the Electricity Company of Ghana (ECG) to address persistent power supply challenges in the area.

In a statement released by the office of the Assembly Member, Guggisberg Fiagbenu, the residents expressed frustration over unreliable electricity, which they say is crippling businesses and making life difficult.

One of their major concerns is the continued use of estimated billing since the Akosombo Dam spillage in 2023. According to them, these bills often exceed their actual consumption, worsening the financial burden on already struggling households and businesses.

“The situation is even more difficult for those who were victims of the flood disaster,” the statement read.

Another pressing issue is the lack of public education on ECG’s virtual platform. Many residents claim they are unable to access accurate information about their bills or lodge complaints effectively, as they are constantly referred to the mobile application without proper guidance.

Residents also decried ECG’s poor communication, particularly the absence of prior notice before power cuts. They argue that these unannounced outages are severely affecting economic activities, with about 49% of businesses remaining closed on a daily basis due to the unstable electricity supply.

Additionally, concerns were raised about the attitude of some ECG staff in the area, with allegations of rude customer service and unprofessional conduct when residents seek explanations for the outages.

To resolve these issues, the residents are demanding that ECG ensures a stable power supply within the next two weeks, provides advance notice before outages, and organizes educational programmes on how to use its virtual services. They are also calling for disciplinary action against ECG staff found to have mistreated customers.

Failure to meet these demands, they warn, will lead to further action from the community.