Ghana Water Limited (GWL) has indicated that it is currently managing its available resources to ensure the effective distribution of water to consumers.

Speaking to the media on Tuesday, November 10, GWL's Chief Manager for Corporate Planning, Monitoring and Evaluation, Michael Tawiah Klutse, noted that the company's existing capacity is insufficient to guarantee a 24-hour water supply to all consumers nationwide.

He added, “We don’t have the capacity to serve every single person 24/7 at the moment. What we have is what we are managing for everybody to get something.”

“If an area is a bit at elevations that are higher than our normal flow, we need to put in interventions to be able to build up pressure to those area”.

Meanwhile, the Ghana Water Limited has expressed concern over its inability to operate effectively due to GH¢2 billion in arrears owed by consumers. Managing Director Adam Mutawakilu disclosed this during the inauguration of the Revenue Enhancement Teams on Wednesday, February 4.

According to Mutawakilu, these arrears are largely the result of illegal connections, meter bypassing, billing errors, and outright water theft by certain customers. He also revealed that of the 220 million gallons of water produced nationwide daily, only 106 million gallons are accounted for.

The Managing Director further explained that nearly a third of the unaccounted-for water is being lost due to technical issues, including aged pipes and problems within the transmission and distribution network.

“Our assessment over the period indicates that about 32% of the non-revenue water relates to technical losses due to aged pipes and transmission and distribution lines. About 78%, however, results from illegal connections, meter bypassing, billing anomalies, and outright water theft,” the company stated.

Between August and December 2025, Ghana lost more than GH¢5 million through illegal water connections.

Following an intensive operation, Ghana Water Limited (GWL) uncovered widespread water theft, particularly in urban areas such as Accra, which accounts for a significant share of the water produced by the national water utility company.

The illegal activities included individuals stealing water through unauthorised connections to the water supply system, as well as businesses being billed under domestic tariffs instead of commercial rates.