The Public Utilities Regulatory Commission (PURC) has ordered the Electricity Company of Ghana (ECG) to compensate all customers who have been affected by the malfunctioning of its prepayment meter system.

In a press release on October 4, 2022, PURC indicated that ECG shall compensate affected customers in the form of one-time electricity credit from October 1 to 7, 2022.

The ECG has been directed to notify customers of the compensation due them. Also, the compensation shall be clearly displayed on customer receipts.

Over the weekend, consumers complained that they were unable to buy electricity credit using the prepayment meter system despite the ECG stating that the challenges faced had been resolved.

“The Electricity Company of Ghana wishes to inform all stakeholders, especially our cherished customers on our prepayment metering system that the issue with the 3rd Party Vending Points has been resolved,” part of the statement released on October 1 read.

On Monday, the Electricity Company of Ghana revealed that they have fixed the vending challenges customers were facing with the prepaid metering system across the country.

However, many say they continue to experience such challenges. Customers who have thronged ECG offices have had to leave without being attended to.

Meanwhile, the PURC has directed the ECG to extend its working hours at all affected locations to 8PM.

Also, the electricity service provider is to employ temporary staff to ensure that affected customers are speedily attended to and a credited with the approved compensation by October 7, 2022.

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