The Public Utilities Regulatory Commission (PURC) has introduced a calculator-like device to assist customers in keeping track of the precise number of utility units they have purchased and used.

This is to help promote trust and confidence in the industry. It is to assist consumers have “control of how much water and electricity they consume” so they can make informed protestation during any eventuality.”

The PURC launched the device at a consumer service clinic in Kumasi.

The consumer service clinic programme was on the theme: “Protecting the interests of consumer and utility service providers.”

According to the PURC Executive Secretary, Dr. Ismael Ackah, the move was made in order to allow consumers the chance to express their grievances to the PURC, with the expectation that their problems will be remedied.

This is part of the mandate of the PURC to receive, investigate, and settle complaints relating to utility services.

The consumer service clinic was instituted to provide a platform for consumers to air their grievances.

“The overall strategy of the commission is to improve transparency of its processes. and improve information access. And it is our desire to work with all stakeholders to make PURC a centre for regulatory excellence that protects the interests of both the consumer and the utility,” Dr Ackah said.

Beyond that, Dr Ackah said the device will create a solid relationship between consumers and service providers and prevent doubts.

The device has an inbuilt facility that allows consumers to make their complaints directly, and a possible solution can be found by identifying the districts and business centres where the transaction took place.

The Ashanti Regional Head of PURC, Francis Baidoo, said the clinic would form the basis for regular engagements with consumers to help address future challenges.

He said the engagement with consumers will help deliver bills at the right time to ensure smooth payment without consumers complaining of overrunning metres.

Source: The Independent Ghana