Some customers of the Electricity Company Ghana (ECG) in Accra have been left stranded after facing challenges in topping up their prepaid meters.Reports obtained by The Independent Ghana confirm system glitches at ECG, making it challenging for customers to successfully top up their accounts.

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A consumer, Emmanuel Karlu, in an interview shared his experience, recounting how he procured ECG credits from the ECG office located on Dome Kwabenya road on Friday, October 6, 2023, only to discover upon returning home that his electricity supply had not been restored.

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“I came here on Friday to purchase credit for my prepaid meter but unfortunately when I went back home to slot the card in my meter but I still didn’t have light, the feedback I got was card error. So I returned on the same day, upon getting there I was told they had closed so the following morning I was there, I was given someone’s number to call for assistance," he added.Mr.

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Karlu further explained that he visited the ECG office the following day, where officials assured him that they were addressing the issue and assured of a swift resolution. However, to his dismay, he returned to the ECG office on Monday, October 9, 2023, as the problem had not been rectified. Expressing the losses incurred during this three-day period, he lamented the spoilage of perishable food items in his refrigerator.

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"I called the person; he was at my place but said he couldn’t ascertain what was really wrong with my meter. From Friday to today I haven’t had light, everything in my fridge have gone bad. I am here again on Monday morning and the guy I met in there said I should go and that an expert will help me fix the problem at home. I don’t really understand what is going on with the system," he stated.

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Additionally, another woman with a similar predicament, Doris Konadu, who was present at the office, disclosed that she had purchased ECG credits the previous week, receiving a confirmation message, yet she had been enduring power outages since then." I purchased credits online for lights last week which I never received, I followed up but I was told it was because my meter is old.

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Although I was given a confirmation message, I have been sleeping in dark ever since," she added.Meanwhile the ECG is yet to shed light on the circumstances surrounding the reported challenges with prepaid meters and the difficulties faced by its customers in Accra.

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