The Electricity Company of Ghana (ECG) claims to have resolved the vending issues that customers were experiencing with the country's prepaid metering system.

The power distribution company stated in a press statement on October 1 that clients who were having difficulty purchasing credits can now do so at the various vending points across the country.

“The Electricity Company of Ghana wishes to inform all stakeholders, especially our cherished customers on our prepayment metering system that the issue with the 3rd Party Vending Points has been resolved,” part of the statement read.

“Customers can now purchase electricity credits from their nearest vending points, and all ECG District offices, including tomorrow Sunday, 2nd October 2022, from 9.00 am – 4.00 pm,” they added.

Prior to this, customers had experienced disruptions in the purchase of electricity credits in some parts of the country.

The ECG stated on Wednesday 28th September 2022, that the anomaly was a consequence of some technical issues. These technical challenges according to the ECG has since been remedied.

Volta, Takoradi, Tema, Cape Coast, Kasoa, Winneba, Swedru, Koforidua, Nkawkaw, and Tafo customers were been affected.

“Affected customers should please note that our engineers are working assiduously to correct the anomaly and restore the system to normalcy.”

However, as of Saturday morning, some customers were complaining on social media noting that they were still having challenges purchasing electricity credits.

Meanwhile, ECG promised later in the day that the issue had not only been fixed but they are working to also resolve the challenges with the ECG app.

“ECG once again assures our cherished customers that we are working assiduously to restore the Power App for an improved and seamless service provision,” they added.