MTN has introduced the 'Free After 1 Extra' service to enhance the customer experience for users on the MTN 'Free After 1' call plan.

The original 'Free After 1' service, initiated a few years ago, allowed customers to enjoy extended call durations after paying for the first minute of the call.

To subscribe to the 'Free After 1 Extra' service, customers can dial *550# and select option 6. This will activate the service, enabling users to have uninterrupted calls for 60 minutes, paying only for the first minute after every 10 minutes of conversation.

Under this new plan, subscribers will be charged for only the first minute of a 10-minute call and can continue the call for up to an hour without any interruptions. The billing system works by charging customers one minute in blocks of 10 minutes.

This improvement addresses a limitation of the previous 'Free After 1' plan, which required customers to end the call every 10 minutes.

The Chief Commercial Officer of MTN Ghana, Noel Kojo Ganson, stated that this enhanced plan was introduced in response to customer feedback, aiming to provide greater value and convenience.

"We are confident that the newly introduced, ‘Free After 1 Extra’ service allows customers to stay connected and enjoy uninterrupted calls with their business associates, family, and loved ones.”

"Motivated by our belief that ‘Everybody deserves the benefits of a modern, connected life, we continue to create relevant offers for each customer category to meet their unique needs and preferences.”

MTN continues to drive customer satisfaction by leveraging technology to develop products and services that deliver value. These services include Free After 1 Extra, MTN Pulse Mashup, and MTN Jara amongst others.