The new Customer Success Centers were unveiled in Ghana and Kenya by MTN GlobalConnect, a pan-African provider of digital and infrastructure services.
The creation of a new Service Operations Center and the insourcing of their Network Operations Center (NOC) are both components of the Customer Success Centers (SOC).
This is the initial phase of their phased investment, which is a component of their ambitious aspirations for the area, with Ghana being one of their primary markets.
MTN Group President and CEO, Ralph Mupita, shared that: “MTN GlobalConnect’s commitment to connecting Africa to the world aims to foster innovation and further grow the continent’s digital economy. Adding that “MTN GlobalConnect was bringing its network surveillance and assurance operations capability back to Africa from outsourced suppliers in India.”
MTN GlobalConnect CEO, Frédéric Schepens shared “Our Customer Success Centres will enable our business to have tighter control measures and enhance the quality of our customer experience globally, by enabling all support requests to be managed by our specialized MTN GlobalConnect employees.
MTN GlobalConnect Customer Success Centres will contribute to MTN Group’s strategic intent, Ambition 2025: Leading digital solutions for Africa’s progress, furthering digital and financial inclusion on the continent we call home.
