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Blocked SIMs of subscribers without Ghana Card to be restored within two days – NCA

Deputy Director at the National Communications Authority (NCA), Kwame Gyan, has noted Ghanaians without Ghana Card whose SIMs have been blocked can have their cards activated within approximately 48 hours after reaching out to the authority.

Speaking on TV3‘s Midday Live on Friday, June 9, he is said to have noted that there are some cases where reactivating some SIM cards may take longer than two days or within a day.

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This comes after Minister for Communications and Digitalisation, Ursula Owusu-Ekuful, stated that Ghanaians who legitimately do not have the Ghana Card but have had their SIM cards deactivated to reach out to the National Communications Authority (NCA) for a resolution.

According to the Communication Minister, the affected users would have to provide evidence to that effect. She made the comments while updating Parliament on the SIM card registration exercise which has seen the deactivation of over 9 million SIM Cards on Thursday, June 8, 2023.

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Providing further details, Mr Gyan noted that mobile network operators (MNOs) in some instances have provided WhatsApp numbers that customers can channel their complaints to.

The Deputy Director in charge of Consumer and Corporate Affairs said NCA’s offices across the country will also be open to receive such complaints.

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He also noted that affected customers can send an email via complaints@nca.org.gh to his outfit for a resolution.

Source: The Independent Ghana

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