Samuel Mahama, the managing director of the Electricity Company of Ghana (ECG), has expressed his regret to the company's whole customer base for the error that prevented the purchase of electricity.

He acknowledged that the company's incapacity to perform at its peak was to blame for the problem.

On Monday, October 3, he claimed during a news conference in Accra, "I sell energy with the company called Electricity Company of Ghana.

I confess it, and my business acknowledges its error in failing to provide clients with service. We sincerely apologize for this.

“That was our fault that we were not on top of our game to deliver a service. Let us not forget that in such a business the customer is the one that always gets hurt when you  don’t deliver on your promise. So when I said I admit my fault I admit my fault in not being able to deliver the service that we promised  to deliver.”

He stressed ” I will like to apologize to all customers of the Electricity Company of Ghana who attempted to purchase power and they were not able to purchase power, the company admits its fault , the company admits that it was not able to deliver on the  service. But the company will like all its customers to also know that most vending stations are up and running. I used most because we still have have some few challenges in the Ashanti region that we are working on. Hopefully, by close of day today, it will be resolved.”

Technical fault disrupted the purchase of power in most parts of the country, leaving consumers frustrated.

The ECG on Saturday October 1 told customers that the problem had been resolved therefore they can now purchase the power.

“Customers can now purchase electricity credits from nearest vending points and all ECG District offices including tomorrow Sunday 2nd October 2022 from 9AM to 4PM,” the statement said.