Inspector General of the Ghana Police Service (IGP), Dr. George Akuffo Dampare, has formally apologized to the family of Lois Abena Koranteng, who was discovered dead in the swimming pool at the CrisLord Palace Hotel in Takoradi.

The apology was conveyed through a press statement issued on Thursday, July 11, and signed by ASP Grace Ansah-Akrofi, the Director of Public Affairs.

The bereaved family had previously expressed dissatisfaction in various media outlets regarding the police's level of engagement with them concerning the investigation.

In response to these concerns, the IGP personally reached out to the family on Wednesday, July 10, via telephone to offer his apologies.

"He assured them that the investigation into the incident is still ongoing and also informed them of the readiness of the Police to visit them at their convenience and update them on the investigation done so far," an excerpt from the statement read.

Lois Abena Koranteng, aged 24, had checked into the CrisLord Palace Hotel on June 7, 2024, with her boss and another company staff member. Tragically, she was found dead in the hotel’s swimming pool the following morning.

Reports have indicated that the hotel's CCTV cameras were not operational during the week of the incident, adding to the mystery surrounding her death. The absence of surveillance footage has raised concerns about the circumstances leading to her demise.

In light of these developments, the police, in collaboration with the Ghana Tourism Authority (GTA), have launched an investigation to determine the cause of her death.