Vice Chancellor of the University of Professional Studies, Accra (UPSA), Professor John Kwaku Mensah Mawutor, has rendered an apology to the Level 100 female student who was mistreated by a member of the university's Dress Code Compliance Team.

His apology comes after the management of the university swiftly initiated an investigation to ascertain the facts of a widely circulated video on social media involving an altercation between a member of the university's Dress Code Compliance Team and the student.

After investigations, management noted that the behaviour of the staff was unacceptable and condemned it outright.

"As a professional university whose core values are integrity, respect, and service, UPSA holds the dignity and well-being of every student as paramount and reaffirms that no staff member has the right to mistreat any student under any circumstances," management noted in a statement.

The university noted that it is committed to promoting a respectful and professional campus environment.

As such, the officer involved in the incident has apologised to the student, acknowledging the inappropriate behavior.

In response, the student also wrote a letter to the University Management expressing regret for her conduct.Presently, management is reviewing the dress code enforcement protocols to ensure that engagements between staff and students reflect the university's core values of integrity, respect, and service.

As part of this, additional training will be provided to the Dress Code Compliance Team to reinforce appropriate conduct while performing their duties.

According to management, UPSA has long been guided by a culture of discipline, integrity, and professionalism, with the dress code policy serving as a key pillar in preparing students for the corporate world.

"This Policy, which is clearly outlined in the Student Handbook, is not arbitrary or subjective but is designed to instill in students the corporate culture and values expected in professional environments. "

"Every student signs up for the dress code policy. Generations of UPSA alumni, many of whom now hold influential positions in various sectors of the country, attest to the lasting benefits of this professional culture in shaping their careers," management noted.

UPSA has assured all stakeholders that enforcement of the same will always be carried out with respect and civility, taking cognizance of due process.

"UPSA remains dedicated to providing a safe, respectful, and professional learning environment for all students and staff. The University appreciates the concerns raised and reassures the public that the incident has been addressed holistically," the statement added.

The viral video has generated diverse opinions from the general public with some supporting the school's policy and others calling for a review.