The Electricity Company of Ghana (ECG) has clarified that utilizing the ECG PowerApp for transactions will not result in additional charges.

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According to Mr. Benjamin Obeng Antwi, the Volta Regional Public Relations Officer (PRO), customers will not be subject to mobile money transaction fees or the E-Levy when making payments for services through this digital platform.

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Mr. Antwi conveyed this information during a stakeholder engagement session that included members of the Akatsi North District Assembly, heads of security agencies, and various departments.

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Earlier on May 11, 2023, the power distributor announced its transition to a cashless system, an enhancement to the ECG PowerApp aimed at enhancing convenience for customers and streamlining operations.

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As part of their endeavor to facilitate easy navigation of the app and encourage more customers to adopt digital transactions, the power distributor launched an educational campaign in the Volta Region.

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The objective was to equip the public, especially assembly members, with knowledge to act as advocates for the power distribution company. These ambassadors would then educate residents within their respective electoral areas about ECG's operations.

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This educational campaign involved activities such as radio programs, interactions with institutions like the Bank of Ghana, GCB Bank, NPA, NCA, Volta Serene Hotel, and various tertiary institutions.

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Mr. Antwi highlighted that the ECG PowerApp serves multiple purposes, allowing customers to pay bills, access billing statements, view payment history, and facilitating smart prepaid meter customers in the Volta Region to purchase prepaid credits and review their usage history.

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Furthermore, he underscored that employing the ECG PowerApp or the provided short code, *226#, for transactions does not incur mobile money charges or E-Levy fees. He encouraged customers to readily embrace this cashless system for their transactions.

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“After downloading the app, once you key in your meter or account number, your details will pop up and once you are certain those details are yours, click on the correct button to save your meter and follow the prompts”, he said.

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Mr. Antwi called on the general public to assist the company root out people consuming power illegally and ensure they pay for electricity consumed.

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“Some users of electricity in our communities are not paying bills in the ECG system as a result of obtaining meters through illegal sources or faulty meters, so let’s try and report these people or else we will be paying for power consumed whiles they consume for free,” he said.

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He further advised the assembly members to ensure customers not paying for electricity consumed or not receiving bills since the installation of the meter visit the nearest ECG Office with their Ghana Card, digital address, meter number, and a picture of their meter to regularize their supply.

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