Minister of Communications and Digitalisation, Ursula Owusu-Ekuful, has revealed that Mobile Network Operators (MNOs) are partnering with the Bank of Ghana to facilitate the retrieval of locked Mobile Money (MoMo) belonging to customers of telcos whose SIM cards have been blocked.

The collaborative effort, according to the Minister, seeks to address concerns of affected subscribers and also aims to streamline the process of retrieving locked funds in mobile money accounts.

Updating Parliament on the status of the SIM re-registration exercise in Parliament on Thursday, June 8, the Minister assured affected subscribers that while they won’t be able to conduct mobile-related transactions with their deactivated SIMs, their funds will be recovered through the necessary processes.

“We have been made aware of the difficulties facing subscribers in accessing their funds on their mobile money wallets.“These subscribers will not be able to transact money mobile-related activities, however, we are working with the Bank of Ghana to ensure that these subscribers are able to retrieve funds upon the presentation of a valid ID and going through the required processes,” she said.

Telco subscribers who have not registered their SIM cards are unable to access their mobile money funds since their SIM cards have been blocked.

The locking of funds has resulted in inconvenience and frustration for affected individuals who rely on mobile money services for their daily financial transactions. Although some have accepted blame for the development, others have attributed their failure to register their SIM cards to failure of the National Identification Authority (NIA) to issue their Ghana Cards to them.

In view of this, the Communications Minister urged the NIA to expedite processes in printing out and issuing of outstanding Ghana Cards.

“We continue to encourage the National Identification Authority (NIA) to assist people to acquire their Ghana Card.