A former Member of Parliament (MP) for Kumbungu, Abdulai Mohammed Mubarak, popularly known as Ras Mubarak, has filed a lawsuit against the parent company of MTN Ghana, Scancom PLC, over a failed roaming service while he was outside Ghana.According to the former lawmaker, he relies heavily on MTN Ghana for his communication needs, including business and family interactions, when traveling abroad.

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As usual, he activated the roaming service on his MTN number before traveling to the United Arab Emirates, Bahrain, Turkey, and Saudi Arabia for business in September this year.However, upon arriving at his first destination, Ras Mubarak was disappointed as all attempts to access the roaming service he had activated before leaving the country failed.Repeated complaints to MTN’s Customer Service team received no response, he said.

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This, he claims, caused significant harm to his business and family while he was away.Mr. Mubarak strongly believes that filing a lawsuit against MTN is the best way to ensure he receives fair compensation.

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Below are excerpts from the legal document filed in court against MTN by Ras Mubarak:"a) A declaration that the Defendant's failure or refusal to make the roaming service available to the Plaintiff to enable him to carry out his business transactions and meet family responsibilities while abroad constitutes a breach of contract.

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b) A declaration that the Defendant's breach of its mobile phone service contract with the Plaintiff caused the Plaintiff grave reputational injury as a public figure.c) An order directed at the Defendant to pay the sum of One Million US Dollars (US$ 1,000,000.00) or its Ghana Cedi equivalent as damages for its breach of the mobile phone roaming service contract with the Plaintiff."<img

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