Individuals who encountered prepaid system challenges despite making payment will, from Monday, October 24, to Friday, October 28, be compensated by the Electricity Company of Ghana (ECG).

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Earlier, the Public Utilities Regulatory Commission (PURC) ordered the ECG to repay all consumers between October 1 and 7, 2022.

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This, however, did not take place, thereby prompting an “extensive engagement with management of the ECG”, and the PURC, according to a statement by the Commission.

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After discussions, it has been decided that affected customers can visit the district offices of the ECG or the regional offices of the PURC to begin the compensation process on any day throughout the week to be compensated.

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Alternatively, they can visit the websites of both the PURC and the ECG to “complete and submit forms for consideration for compensation,” the statement added.

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Also, customers who are eligible for compensation must be informed by the ECG and receipts must clearly state the compensation.

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Between the end of September to beginning of October 2022, many prepaid users complained that they were unable to purchase power credit via the prepayment meter system, even though the ECG said the problems had been fixed.

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The power distributing company on Monday, October 3rd 2022, stated that it had resolved the nationwide prepaid metering system vending issues that consumers were encountering.

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Nonetheless, many claims they still face these difficulties, also customers who thronged the ECG offices were forced to leave unattended.

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Currently, the issue has been resolved, and the ECG has attributed the challenge to a technical glitch.

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Meanwhile, the ECG is expected to keep operating till 8 PM at all impacted areas as earlier directed by the PURC in its statement dated October 4, 2022.

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Also, the electricity service provider is to employ temporary staff to ensure that affected customers are speedily attended to and credited with the approved compensation.

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Source: The Independent Ghana

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