The Electricity Company of Ghana Limited (ECG) has announced a digital transition for services such as new connections, separate meters, and additional loads.

Starting February 1, 2024, these services will be exclusively accessible through the ECG Mobile App.

This strategic move aligns with ECG's digital transformation agenda, aimed at improving customer service efficiency.

ECG underscores the importance of providing precise and active contact details during the application process, as all communication will be conducted through the provided telephone numbers.

“Customers should note that all responses regarding their applications will be communicated to them through their contact telephone numbers provided.”

“Customers are therefore advised to provide accurate information when applying for the service.”