The National Service Authority (NSA) has responded to concerns raised by prospective national service personnel over data mismatch issues that have hindered some from completing their registration on the National Service Portal.

In a press release issued on Thursday, October 9, 2025, and signed by the Director-General, Ruth Dela Seddoh, the Authority confirmed that since the opening of the National Service Portal on Wednesday, October 8, 2025, for the 2025/26 service year, management’s attention had been drawn to a number of challenges affecting applicants’ registration.

The NSA noted that the main issue identified was the inability of some applicants to register due to discrepancies in their Date of Birth (DOB) and Name details submitted by their tertiary institutions compared to what appears on their Ghana Cards.

Consequently, the Authority asked prospective personnel to strictly comply with a set of rules to address their concerns.

"That where the details of a prospective national service personnel, as submitted by his/her tertiary institution, do not match with his/her Ghana Card, the person in question must swear an affidavit, gazette it, and submit the same to the school. The school will then forward the details to the Authority to amend its records, thereby allowing the personnel to register."

"In the event that the details of a prospective national service personnel as submitted by his/her tertiary institution were wrongly captured by the said institution, the prospective personnel must notify the institution of the error. The tertiary institution shall rectify the error and communicate same to the Authority."

Additionally, all tertiary institutions are to submit corrected data to classlist@nss.gov.gh with a copy to tweneboah.kodua@nss.gov.gh.

“The Authority is committed to ensuring that all eligible prospective personnel duly register to undertake their mandatory national service in areas of national priority for national development,” the statement emphasized.

The NSA further urged applicants to seek assistance from its district and regional offices or reach out to the Head Office for clarification and support.

“In case of further clarification, please do not hesitate to contact our District and Regional offices for the necessary support. Alternatively, you may please contact our support services at the Head Office,” the Authority advised.

The Authority reassured the public that all eligible applicants will be duly registered to serve in key areas that contribute to Ghana’s development goals.

Meanwhile, a new posting and management system designed to automate allowance payments and eliminate ghost names from the national service payroll has been introduced by the National Service Authority (NSA).

Acting Chief Executive Officer of the Authority, Ruth Dela Seddoh, said, the enhanced digital platform integrates directly with Ghana’s national identification database to verify personnel identities and ages against tertiary institution records, effectively eliminating ghost names and duplicate entries.

He told the media on Tuesday, October 7, the system introduces end-to-end automation, from posting to allowance processing, to ensure only verified personnel are paid.

“The payroll is automatically generated from verified and appraised personnel data, ensuring that only eligible and validated service personnel receive their allowances.

"The system checks, cross-checks, and confirms all records before processing payments,” she explained.

Ruth Dela Seddoh disclosed that attendance monitoring has been upgraded through geofencing technology, which ensures personnel can only check in when they are physically at their designated workplaces, an initiative designed to curb absenteeism and eliminate proxy attendance.

Apart from payroll improvements, the upgraded system incorporates a smart placement algorithm that automatically assigns personnel to institutions based on their qualifications, regional choices, and institutional requirements.

The platform also simplifies approval processes, attendance validation, and report submission, minimizing delays and the need for manual handling.

Every service personnel will now have access to a customized dashboard showing their posting information, institution details, duty records, and a digital certificate with a QR code for instant authentication.

Institutions, on the other hand, will benefit from a new interface that enables them to request, supervise, and assess personnel with greater ease.

Madam Seddoh emphasized that the redesigned platform marks a significant stride toward promoting transparency, accountability, and digital efficiency in the administration of national service.

“Every click, every activity, and every approval is digitally recorded. It’s a complete audit trail that protects everyone and ensures consistency, transparency, and trust,” she said.

The new system will link with the NSS Connect mobile app to deliver instant updates, alerts, and access to official information.

A couple of months ago, Attorney-General (A-G) and Minister for Justice, Dr. Dominic Ayine, revealed that eight individuals, including three former officers of the National Service Authority (NSA), had admitted to their involvement in the misappropriation of funds at the National Service Scheme (NSS).

Providing an update on the case as part of the Government Accountability Series on Monday, July 28, Dr. Ayine disclosed that eight individuals want to plead guilty in exchange for lighter punishment in this regard.

He explained that the office intended to file formal charges last week; however, it has been postponed following new revelations regarding the ongoing case.

The new evidence, he noted, is tied to a Bank of Ghana account linked to former NSA Director-General, Mr. Osei Assibey, suggesting potential embezzlement involving public funds.

According to him, a total of GH¢189 million was deposited into the account of Mr. Osei Assibey; however, GH¢80 million can not be accounted for.

Furthermore, nearly GH¢2 million was allegedly withdrawn using two cheques that carried Mr. Assibey’s name and account information.

The A-G has stated that the office has reached out to the Bank of Ghana, the Ministry of Finance, and the Controller and Accountant-General’s Department for further information and documentation.“The National Service Authority scandal case was due to be filed last week. However, we stumbled upon evidence of malfeasance involving an account at the Bank of Ghana.“Out of the GH¢189 million transferred, GH¢80 million cannot be traced. Two cheques linked to the former Director-General were used to withdraw just under GH¢2 million,” Dr. Ayine stated.

He added that some of the accused have shown readiness to provide testimony against their fellow accused, with several vendors and service providers also reportedly willing to support the prosecution as witnesses.Earlier this year, a non-profit investigative body, The Fourth Estate, released a report into the payroll records from 2017 to 2023 and the 2024 National Service Year.

The finding revealed serious irregularities within the NSA, uncovering how a 72-year-old Kenyan, Kwame Donkor, was wrongly listed as a beneficiary. Mr Donkor was enlisted on the payroll with a photo and not an official ID card, which is unusual.

However, the photo belonged to Emmanuel Mutio, a Human Resource Manager at a private IT company in Kenya. The 72-year-old Kenyan had his name appear on the payroll 226 times as a registered beneficiary.

The Fourth Estate initially uncovered the issue in November 2024, but the NSA obtained a court order preventing them from publishing the findings.

After the court lifted the injunction, the report was finally released. In response, President John Dramani Mahama ordered a probe into the matter.

The NIB, upon the President's directive, interrogated the former Deputy Director of the National Service Authority (NSA), Gifty Oware-Mensah, and Kwaku Ohene Djan, who is also a former Deputy Executive Director of the National Service Authority.

The payroll fraud reportedly cost Ghana GHȼ50 million monthly. In May, the Authority interdicted two of its officials in the Brim North District, Eastern Region.

During a press briefing on Monday, March 24, the AG provided an update on the progress of the investigations, revealing significant findings, particularly regarding financial irregularities within the National Service Scheme.

He disclosed that investigators had gathered substantial evidence pointing to corruption and financial mismanagement within the scheme.

"I can confirm that investigation will conclude in the National Service and Sky Train scandals by the middle of April for prosecutions to proceed," he said during a briefing.

Dr. Ayine further indicated that authorities had traced suspicious financial transactions involving senior officials.

"In the National Service scandal, eight suspects have been interrogated, and a good number of them have started 'singing' literally. We will give you details of their songs at the appropriate time," he stated.

Also in June, the office of the A-G revealed that a whopping GHC548,333,542.65 was lost to the criminal enterprise perpetrated by executives, directors, and staff at NSA.

Providing a breakdown during a press briefing today, June 13, the A-G stated that “In the 2022/2023 service year, 350,926,977.12 was lost to the state. For the 2023/2024 service year, 32,881,157.07 was lost to the republic."

He further added, “The criminal enterprise that resulted in the loss of this colossal loss of sum of money involved the creation of ghost names in the NSA payroll system by some directors and staff, which was subsequently exploited to misappropriate state funds for their gain."

Former Deputy Executive Director of the National Service Authority (NSA), Gifty Oware-Mensah, has been named as one of the suspects who will be charged and prosecuted.

In May, two NSA officials in the Brim North District, Eastern Region, were interdicted by the Authority.

An official release by the NSA on Wednesday, May 14, found the culprits guilty of their involvement in a "well-orchestrated act of systemic fraud" within the area.

The NSA explained that the culprits falsified records to approve and process monthly allowances for 78 personnel: at least 29 in the 2024/2025 service year and 49 in the 2023/2024 service year.

The Authority has noted that the suspension of the district manager and the MIS manager remains in effect pending the outcome of investigations.

“The Management of the National Service Authority (NSA), through a collaboration with a whistleblower, has uncovered a well-orchestrated act of systemic fraud involving the District Manager and the MIS Manager in the Birim North District of the Eastern Region.

"During a meeting convened this morning, both individuals were presented with substantial evidence of their misconduct. In further discussions the two officers admitted to their direct involvement in the fraudulent activity. As a result, the Management of the Authority has interdicted the two officers, pending further investigations," parts of the release read.

The Attorney-General has pledged to uphold justice by ensuring that all individuals involved are held accountable and made to answer before the law.

“No individual found culpable will be shielded from accountability,” he assured.