The Data Protection Commission (DPC) has confirmed that it is closely monitoring a possible cybersecurity incident involving unauthorized access to the personal information of MTN customers.

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In a statement released on Friday, April 25, the Commission emphasized that it is actively collaborating with MTN Ghana, the National Communications Authority (NCA), and the Cybersecurity Authority to investigate the matter thoroughly.

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The DPC made it clear that if the investigations reveal any compromise of personal data, MTN Ghana will be held accountable under Act 843.

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“Should it be determined that the Personal Information of any Ghanaian citizen or resident has been compromised as a result of negligence, the Commission will not hesitate to invoke its enforcement powers under Act 843 to hold MTN Ghana and/or MTN Group accountable,” the statement said.

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The Commission reminded the public that protecting personal data is a fundamental right, and that all data controllers and processors must comply with Act 843.

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“The Commission wishes to reiterate to the public that the privacy and protection of Personal Information is a fundamental right, and all Data Controllers and Processors operating within Ghana or processing the Personal Information of Ghanaian citizens are expected to adhere strictly to the provisions of Act 843,” the statement continued.

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Additionally, the DPC urged all public and private entities to register with them to ensure accountability in handling personal data.

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“This registration ensures that these entities are accountable for how they handle Personal Information. To safeguard your Personal Information, always check if an institution or service provider you engage with is licensed,” the statement advised.

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The Commission also called on the public to stay alert, adopt proper digital safety measures, and report any suspicious activities to service providers or the Commission. It assured the public that updates on the investigation will be shared as more information becomes available.

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“The Data Protection Commission will provide further updates to the public as the situation evolves and commits to maintaining transparency, accountability, and the protection of individual rights in the digital space,” the statement concluded.

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