Ghana has launched its first-ever digital system for monitoring and regulating courier operations. The platform, Integrated Courier and Logistics Management System–Ghana (ICOLMS-Ghana), which was developed by the Postal and Courier Services Regulatory Commission (PCSRC)  is set to effectively check courier services in the country to ensure excellent service delivery and the growth of Ghana’s e-commerce ecosystem.

Speaking at the launch of the platform on Thursday, March 12, the Minister for Communications, Digital Technology and Innovations, Samuel Nartey George, announced April 1 as the deadline for industry players to register on the platform or face sanctions after the deadline.

He noted that sector players no longer have an excuse after an earlier intervention in August 2025 temporarily halted enforcement actions. The Minister said players now have a 19-day grace period to register and onboard onto the ICOLMS-Ghana platform before nationwide enforcement begins.

“Once we have launched the ICOLMS today, the grace period runs from today [March 12] until March 31, 2026. This gives you exactly 19 days, whether you are a company or a single biker, to register on the ICOLMS-Ghana platform.

The Ningo-Prampram MP issued a stern warning that the Ghana Police Service will enforce compliance from April 1, and stressed that he will not intervene on behalf of companies that fail to integrate their systems.

“All existing courier companies have that same period to onboard and integrate their systems with the ICOLMS digital platform. If you fail to do that, it will attract regulatory sanctions.

“Enforcement with the Ghana Police Service will start on April 1, 2026, and there will be no moratorium. There will be no excuses. I will not intervene, I make a solemn pledge,” he said.

According to the new directive, courier companies and single-bike delivery services must register digitally to continue operating legally.

Smaller operators will need to pay a one-time application fee (around GHS 570) to be licensed.

Meanwhile, on August 20, 2025, the Postal and Courier Services Regulatory Commission (PCSRC), in collaboration with the Ghana Police Service, launched a strict enforcement operation in Accra on unlicensed courier operators, particularly motorbike riders. This led to the arrests of several motor riders whose bikes were also seized.

Given the sudden launch, with no prior heads-up, it sparked widespread protests. Delivery riders argued that the licensing requirements were unfair and had been introduced too suddenly. Many claimed they had not been given enough time or clarity to comply with the new regulations, and the arrests only heightened tensions.

By August 21–22, 2025, the situation had escalated enough to draw ministerial intervention. Sam George, the Minister for Communication, Digital Technology and Innovation, ordered an immediate suspension of the enforcement exercise. His directive halted the arrests and bike seizures, effectively pausing the licensing drive. He emphasized that stakeholders needed more time to prepare for the upcoming digital regulatory system, ICOLMS-Ghana, which was being developed to modernize courier regulation.