27th July 2024 9:19:52 AM
1 min readMTN, a leading telecommunications provider, has pledged to maintain high-quality service and address the technical issues caused by recent fiber optic cable damage in the Ashanti Region. Over the past seven months, the company has faced 471 attacks on its underground fiber network, impacting 38 cables and leading to access issues at multiple sites. These disruptions, primarily caused by ongoing construction activities, have affected customers in the region.
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Charles Osei Akoto, the Regional Technical Head for the Northern Sector, discussed these challenges during a media forum in Kumasi attended by local media representatives, Momo operators, SMEs, and banks. He assured attendees that MTN is taking all possible technical measures to restore and maintain service quality.
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At the forum, Mr. Nii Adotey Mingle, General Manager for the Northern District, shared MTN's latest initiatives, including a restructured approach to better support small and medium enterprises, like those in the Kejetia market. He also highlighted improvements in the company's call center operations, aiming to make the Interactive Voice Response (IVR) system more user-friendly and reduce the need for in-person visits to MTN offices. The goal is to streamline customer service and manage the high volume of incoming calls more effectively.
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Additionally, Mingle reported that the MTN Ghana Foundation has invested GHS106.5 million in various social projects, benefiting 4.5 million people across the country. These initiatives focus on education, healthcare, economic empowerment, and general community welfare.
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