The Electricity Company of Ghana (ECG) has clarified the context of a video circulating on social media depicting its Managing Director, Samuel Dubik Mahama, as insensitive to customer difficulties.

In a statement released on Saturday, the power-distributing company explained that the video is an excerpt from an interview conducted over a year and a half ago.

The interview took place during the ECG and Manya Krobo dispute, during which ECG staff were reportedly assaulted for requesting payment of bills from customers.

“We deeply regret the misunderstanding created by the resurfacing of this extract, which has been grossly taken out of context,” portions of the statement read.

The company emphasized that it empathizes with its customers' challenges and assured the public that the video "does not reflect the values and commitment of our MD and ECG."

Additionally, ECG stated that it is working closely with key industry stakeholders to address the issues and implement sustainable solutions.