The Managing Director of the Electricity Company of Ghana (ECG), Samuel Dubik Mahama, issued an apology for the unjust sale of unapproved meters by certain ECG employees to potential customers.

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He expressed his awareness of this misconduct by unscrupulous staff, which deeply saddened him. Samuel Dubik Mahama also expressed disappointment that customers had to endure such dishonest and unjust transactions with these individuals.

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In an interview with Joy News, he said,“It’s so sad that customers have to go through something like this. It’s so sad staff of ECG will collect money like this and not even a quarter of that money comes into ECG’s coffers.

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“I must categorically apologize to our customers who’ve gone through this, this is not supposed to be how we do business. We are very sorry, and we intend to fix this problem.”

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Mr. Mahama stated that after identifying the problem, one of the first things he did was to start the loss reduction programme. He explained that the procedures for obtaining a metre have been structured under the loss reduction programme so that they are electronic.

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“… The human interface has been reduced drastically, where it is only the point where the certified Energy Commission electrician and the estimator goes to the area to verify the location of the property. But it is clear that once you close one loophole, another one comes up.

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“Because from one of the videos, you can clearly see the electrician, who is certified by the Energy Commission, now having to create his own group of people and they now collect ahead of to see how they can fast-track your service delivery. It’s sad, it’s difficult but it’s not something we cannot do.”

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