The Ghana Water Company Limited (GWCL) has declared that customers with outstanding bills will be required to pay reconnection fees along with their arrears to restore water supply after being disconnected.

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"We therefore advise our valued customers to make efforts to pay their bills and clear all arrears to avoid being disconnected," the company's statement dated November 15 read.

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GWCL has noted that it will embark on a nationwide revenue mobilization exercise to retrieve all arrears owed by customers from Monday, November 20, 2023.

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As part of the exercise, disconnection teams and task forces in the various regions and districts offices will disconnect all categories of customers whose bills are in arrears.

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Apart from disconnecting defaulters, the teams will check illegal connections, self –reconnections and the use of in-line boosters pumps illegally at customer premises. All persons found to be engaged in such criminal activities will be arrested by the Police and prosecuted.

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Paid-up customers are entreated to leave their payment receipts behind when leaving their homes to avoid wrongful disconnections.

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Also, customers who have paid via mobile money or other electronic means will need to show SMS or electronic payment receipts as proof of payment.

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Payment of water bills can be made at all Ghana Water Limited (GWL) Offices and Revenue Collection Points, via mobile money payments such as Vodafone cash, MTN MOMO, AT Cash, Slydepay, Express Pay and all GWL partnered banks across the country.

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Follow the mobile money payment process on your network and pay your bills in comfort. Payment can also be made via the GWL Customer App which can be downloaded from Google Play Store or App Store.

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Management has entreated customers to cooperate with the teams as they undertake this all-important exercise in their effort to collect and mobilize the much-needed revenue to improve its water supply service in the country.

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