Some customers of the Electricity Company of Ghana (ECG) in Accra have expressed their frustration and anger over the challenges they face in purchasing electricity for their prepaid meters.

They claim that they have been debited without receiving credits, or that their meters have malfunctioned, leaving them in darkness for days.

The ECG issued a statement on October 9th 2023, acknowledging that there was a technical problem with the NURI KAMSTRUP prepayment system, which affected some of its customers. The statement assured the affected customers that the ECG team was working hard to fix the issue and restore normal service provision. The statement also apologised for the inconvenience caused by the glitch.

However, some customers who spoke to The Independent Ghana said that the statement was not enough and that they wanted a swift and permanent solution to the problem. They also demanded compensation for the losses they incurred due to the power outage.

One of the customers, Emmanuel Karlu, said that he bought ECG credits from the ECG office on Dome Kwabenya road on Friday, October 6, 2023, but when he returned home, he found out that his electricity supply had not been restored. He said that he got an error message on his meter when he inserted his card. He said that he went back to the ECG office several times, but he did not get any satisfactory assistance. He said that he had lost perishable food items in his refrigerator due to the lack of power.

Another customer, Doris Konadu, said that she purchased ECG credits online last week and received a confirmation message, but she had been sleeping in darkness ever since. She said that she followed up with the ECG office, but she was told that her meter was old and needed to be replaced. She said that she felt cheated and neglected by the ECG.

Some customers also took to social media platforms such as Twitter to vent their frustration and dissatisfaction with the ECG service. They complained that the ECG mobile app was not working and that the ECG vendors were also saying that the network was down. They wondered why everything in Ghana was so bad and called for accountability and transparency from the ECG management.

The ECG has not yet given any further explanation or update on the situation or how long it will take to resolve it.