The 2023 Air Transport IT Insights report by SITA reveals a year-on-year increase in IT spending for Airports and Airlines, reaching an estimated 10.8 billion USD and 34.5 billion USD in 2023. Over two-thirds of CIOs anticipate continued growth into 2024.Airlines and airports focus on optimizing passenger experience, with 50% implementing IT for efficiency in check-in, bag tag, and boarding.

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Biometrics are gaining popularity, with 70% of airlines expecting biometric ID management by 2026, and 90% of airports investing in related programs.CIOs prioritize business intelligence (BI), artificial intelligence, and data sharing for operational efficiency. BI is the leading technology investment for airlines, with 73% planning major programs.

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AI and machine learning, embraced by 97% of airlines and 82% of airports by 2026, aim to leverage data for insights and operational improvement.David Lavorel, CEO of SITA, emphasized the role of advanced data tools in uniting stakeholders for efficient, agile responses to disruptions.

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“As we approach a full recovery of passenger demand for air travel, with domestic travel even surpassing pre-pandemic levels in some regions, airlines and airports have learned from the congestion and disruptions seen in the past two years. Advanced data sharing and analytics tools will allow them to unite stakeholders and identify opportunities for greater efficiency and leaner operations.

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Solutions like total airport management and BI for passenger processing provide airports and airlines real-time insight into the management of assets and passenger flow, allowing for agile, collaborative responses to any disruptions.”Sustainability is a key focus, with over 90% of airlines planning IT solutions for emissions reduction by 2026.

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On the airport side, energy management systems are a priority for emissions reduction, with over half planning investment by 2026. Airlines and airports aim to achieve net-zero CO2 emissions by 2050, adopting digital tools for accurate monitoring and optimization of energy consumption.

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The research, based on the views of over 250 senior airline and airport executives, covers a quarter of global passenger traffic and was conducted from August to November 2023.

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