Money transfer service Taptap Send has resumed its services in Ghana after a month’s suspension by the Bank of Ghana (BoG). In a statement, the company called on its members to resume sending and receiving money through the platform from the UK, Europe, Canada, the USA, and the UAE to Ghana, effective immediately.

“We love our customers dearly and cannot thank them enough for sticking with us and standing by us through this period.You, our customers, are the reason we’ve been the number one app for sending money to Ghana,” the statement said.

Check the statement below:

Taptap Send is pleased to announce that money transfers to Ghana are now fully restored. After fruitful and positive engagement with the Bank of Ghana, the pause was lifted earlier than the initially imposed month-long timeline.Taptap Send is now fully operational, and customers can now resume sending money from the UK, Europe, Canada, the USA, and the UAE to their loved ones in Ghana with immediate effect.Taptap Send remains safe, secure, and fully compliant and has taken the opportunity to double down on its commitment to upholding the highest standards of compliance and excellence in service provision to Ghana and beyond.We would like to express our deepest and most sincere appreciation to our customers for their patience, love, and continued support in what has been a really difficult time of inconvenience. We love our customers dearly and cannot thank them enough for sticking with us and standing by us through this period.You, our customers, are the reason we’ve been the number one app for sending money to Ghana. We do not take this for granted, and we will continue to work tirelessly to always be there for you. We dey for you!Taptap Send is back. We have missed you and cannot wait to see you on the app again.Taptap Send, Pa pa no no!Taptap Send Ghana Team

In September five money transfer operators including Taptap Send had their licenses temporarily suspended by the Bank of Ghana over breaches of the Updated Guidelines for Inward Remittance Services by Payment Service Providers issued in 2023.The central bank explained that the affected firms breached guidelines with regard to international money transfer operations and regulatory compliance for Inward Remittance Services for Payment Service Providers, 2023. In June, BoG drawn the attention of the general public to Money Transfer Organisations (MTOS) operating within the Remittance and the Ghana Forex Market without approval.

Earlier this month, the Bank of Ghana (BoG) blew the alarm on the operations of Yellow Card Financial Inc., an unapproved digital payment platform.According to the central bank in a statement dated June 11, the unlicensed entity is actively promoting itself as a provider of digital payment services, cryptocurrency trading, and cross-border remittance solutions.The platform purports to enable users to make payments, send and receive electronic money and stable coins across borders, as well as convert stable coins into local currency.These activities, the central bank says, require appropriate licensing from the Bank of Ghana.The Bank of Ghana has also discovered that YellowPay is engaged in an ongoing collaboration with HanyPay, an entity that claims to be licensed by the Africa Diaspora Central Bank (ADCB).This partnership reportedly seeks to develop and integrate a new stable coin, AKL Lumi, into the global financial ecosystem.According to the central bank, this development raises significant regulatory concerns, as HanyPay is neither licensed nor authorized to operate within the jurisdiction of Ghana.In 2024, the Popular international money transfer service Taptap Send temporarily suspended its operations in Ghana.This pause raised concerns among users who depend on the platform to send money to loved ones in the country. In a statement issued in early November, the company apologized for the inconvenience and emphasized its efforts to restore service promptly.The platform explained that its teams are collaborating closely with local partners in Ghana to ensure a seamless reactivation of services. While the exact date for resuming transfers has not been disclosed, Taptap Send assured users of its ongoing commitment to delivering "exceptional service."In the interim, Taptap Send reassured its customers that their funds remain fully secure. Money stored in Taptap Send wallets can still be withdrawn to personal bank accounts. The company emphasized that the service interruption is temporary and that all customer funds are safe.This pause in operations comes at a crucial time when remittances from the diaspora are vital to Ghana's economy. Many Ghanaians are eager for a swift resolution, particularly as digital remittances play an increasing role in supporting families and communities.Launched in the summer of 2018, Taptap Send enables users to send money quickly and affordably to Africa, Asia, and the Caribbean. With operations in the UK, EU, US, Canada, and UAE, the service supports transfers to countries such as Senegal, Mali, Guinea, Ghana, Cameroon, the Ivory Coast, and several others.