Approximately 12 hours after MTN announced a service downtime that affected customers' ability to purchase the renewed data packages, a formal statement revealed that the disruption had been resolved.

The telco, in an official statement yesterday, revealed that it has restored its service, assuring customers that they can now purchase their data with the additional 15% volume.

In the statement, which read, "MTN is pleased to inform our cherished customers that we have restored our data bundle purchase channels."

As of 11 pm yesterday, MTN said that customers could access their channels to purchase their desired data.

"As of 11 pm today, 1st July 2025, customers can purchase data bundles to receive the 15% additional volume of data via the following channels:*138#, *170#, *567#" parts of the statement shared.

However, "customers are to note that data purchases via the MoMo app remain temporarily unavailable."

This is good news for users, with MTN dominating the market as the Significant Market Power (SMP) operator, 29.2 million mobile subscribers (up 5.2% YoY) and 17.8 million active data users.

Yesterday, there was a barrage of bitter complaints from MTN users on X over the inaccessibility of the telco's data package purchasing channels.

Around 7 am, a user on X (formerly Twitter) complained that she was receiving feedback such as 'the service is being upgraded; try again after 7 AM.'

Other users also expressed doubt about the genuineness of MTN's claims of experiencing technical issues.

They believe it was a deliberate attempt by the telcos to miss the Communications Minister, Sam George's, timeline of effecting the 15% increase in data volume.

Some drew comparisons between other telcos, such as Telecel and AT, which are supposedly 'smaller' in terms of dominance, to have been able to prepare for the changes.