Users of MTN, a leading telecom giant in Ghana, had their excitement short-lived when they began to make purchases of the newly increased data packages.

This was after customers made attempts to purchase data at around 7 am, according to a user on X (formerly Twitter) who was receiving feedback such as 'the service is being upgraded, try again after 7 AM.'

Others also claimed they were being given noon as another time to retry purchasing.In response to this, MTN issued a statement dated July 1, apologising for the inconvenience and assuring customers that services would be restored swiftly.

“We recognise the importance of staying connected and sincerely apologise for the inconvenience this may cause”, the MTN Corporate Communications Department explained.

They explained that they were experiencing what they described as a “major technical issue” while they were working to implement the 15% increment in data.“Whilst implementing the data offer, which will provide 15% additional volume of data from today, 1st July, 2025, MTN experienced a major technical issue that has affected data bundle purchases, including the data volume offer.

As a result, customers are temporarily unable to purchase data bundles,” parts of the statement read.

They concluded with an appreciation of customers' patience, promising occasional updates on the state of the service.

This comes on the back of Minister for Communication, Digital Technology, and Innovations Sam Nartey George announcing on June 10 in a press conference that, effective July 1, telecommunication companies will review the amount of data provided for their bundle packages.

Airtel Tigo (AT) and Telecel, he noted, were expected to increase their data offers by over 10%, whereas MTN will review their data offers by 15%, Mr Sam George revealed while engaging the press today, Tuesday, June 10.

AT's GHC400 data package, providing 195 GB, will now offer 236 GB. Telecel's GHC400 data package will now be worth 250 GB and not 190 GB, effective next month.

According to the minister, MTN will reintroduce its GHC399 data package, offering 214GB, and will stop providing 92.88GB for GHC350.

In a turn of events, AT and Telecel implemented a 15% increase in their data bundles. However, MTN stated that they were unable to do the same, citing challenges in implementing the increase.