The theme for this year, Celebrating Customer Service the Executive Way, is expected to spark discussions on the myth of customer service and whether or not there is a proven link between providing excellent customer service and generating and sustaining corporate income.

Honoring good customer service

The executive way is to encourage organizational heads and managers to comprehend the importance of front-line employees and their effects on the broader corporate image, and to get organizational leaders to actually engage with consumers to live their experiences.

As Ghanaian business professionals, "we are highly focused in the bottom line, but we most frequently forget that we are dealing with emotional people, and emotions need management therefore, customer service," Priscilla M. Wellington, CEO of Customer Service Africa remarked.

The conference will also present an opportunity for a masterclass session where participants will be empowered on topics such as Bridging the Service Recovery Gap, Customer Service Parameters for Consumer, Building Customer Service Teams, Professional Business Telephone Ethics, and Customer Service Parameters for Revenue Sustainability of Hospitality establishment with seasoned experts within the service delivery space.

The Keynote speaker for the occasion is Dr. Damien L. Duchamp, an online pedagogy from the United States of America, with support from Ghanaian guest speakers namely: Dr. Edward Ackah-Nyamike jnr, Dr. Joseph Mensah Ansah, Dr Birago Antwi-Adjei, Jerry N. Halm and Stephen Essien.

The International Customer Service Summit is a gathering of CEOs, General Managers, public office holders and renowned business owners spanning across industries; hospitality, telecommunications, government agencies, retailers, health practitioners, banking, insurance, mining and manufacturing industries to celebrate customer service week and have a conversation on global service delivery in the wake of globalization.

This year's summit is proudly partnered with Ellaven Consult, Afrimass, Infocus Bcw, Sales Support, Jayset Consult, Green Trek Tours and Saline Consult and sponsored by Alisa Hotel, The African Regent Hotel, TSG Drive, Easy Tag, Events by Yidel, Loaflovers and Enosuas Heart. Media partners include Mx24, Joy Business, Joyfm, ISUBSAHAR Magazine and Green Savanna Cable.