MTN Ghana’s Chief Executive Officer, Stephen Blewett, has disclosed that the company has invested over $1 billion in the last five years to enhance customer service.

0

This substantial investment, he said, highlights MTN's continued dedication to ensuring an exceptional experience for its customers.

1

During his remarks, Blewett explained that the ongoing success of the company stems from its commitment to customer satisfaction. He also shared plans to make additional investments in the coming year.

2

“We are here because of our customers,” Blewett stated. “We want you to have an exceptional experience, not a poor network. MTN’s success today is a result of our commitment to investing over $200 million annually in our network.

3

“By the end of this year, we will have invested $1 billion over the past five years. And we’re planning to invest even more to continue enhancing our services.”

4

In addition to discussing the company’s investments, Blewett addressed the rising threat of mobile money fraud, encouraging customers to remain alert. He also shared a personal story from his first month at MTN when he was targeted by fraudsters.

5

“In my first month here, I received a call from a fraudster. He claimed I had made a transfer and tried to manipulate me into believing it. I decided to keep him on the phone for about 15 minutes, hoping that by doing so, he wouldn’t scam someone else.

6

“Eventually, I told him I was the CEO of MTN, and he didn’t believe me. He got upset and hung up. But this experience serves as a reminder of how important it is to stay vigilant.”

7

Assuring customers of MTN’s ongoing efforts to combat fraud, Blewett added that the company is continually working on improved solutions to better protect users.

8

“We are constantly asking ourselves how we can improve. We are applying the same customer-first mentality to tackle these issues and are exploring better solutions for our users.”

9